Hiring Our Dog Walkers Lets You Stop Worrying About Accidents, Excess Energy, and Chewing
It’s been a long day at work. You’ve dealt with emergency client calls, last-minute deadline shifts, and snarling traffic that clogged up every road on your way home. You just want a few minutes of peace before you start thinking about tomorrow.
You unlock your door and open it. The stench hits your nose first. Then you see the puddle and two little mounds on the brand-new rug that you love because it goes perfectly with your curtains. One of your throw pillows has been gutted across your floor. And your dog is cowering behind the couch – he knows you’re not happy.
It could have been prevented. You have a crate – you just feel awful about leaving your dog cooped up in the crate all day. There was that doggie daycare you tried – but your dog never seemed to like going there and you worried about him getting sick. And let’s not even think about the teenager you hired who was more interested in selfies than making sure your dog actually did his business while out on the walk.
It’s time to try a dog walker.
Why You Should Hire Nikki’s Collar Club Dog Walkers
- Our dog walkers are career animal lovers who do dog walking and pet sitting all day – they’re not just here to make a few extra bucks before or after their day jobs.
- After every visit, you’ll receive a Daily Report Card (not just at the end of the week or month) sent directly to your phone or email – your choice.
- Eliminate phone tag with our digital scheduler.
- Improve your dog’s behavior by reducing the boredom that comes with spending hours home alone.
- Reinforce training during walks and playtime so your dog doesn’t backslide into bad behaviors.
- Even our backups have backups – you’ll be assigned a primary walker, a secondary walker, and owner Nikki will jump in if needed.
- We flip the idea of “customer loyalty” on its head – it’s not about getting you to be loyal to us – it’s about showing you that we’re loyal to you by respecting the fact that we’re going into your home.
- When you contact us, you’ll get a response in 12 hours or less (usually much less) – no waiting around for days to see if a dog walker is available.
- 4 options for walks means you can choose the right option for your pet and your schedule.
The Puppy Program – Because You Can’t Be There All Day to House Train Your Puppy
Puppy breath and snuggles – new puppies are always so much fun! But then reality sets in.
You’re at work all day. Puppies need to be house trained and socialized, which means constant potty breaks at a consistent schedule and plenty of attention. Not something you can do on your own. Don’t worry – we can help with that.
What You Can Expect
Register to create an account in Time to Pet. This software streamlines the reservations process so that booking a dog walker isn’t more frustrating than morning rush traffic. This program is secure – no worrying about the safety of your information – and accessible from any device that connects to the internet.
You’ll have your own profile in TTP so you can easily log in to update your pet’s information; add new and/or additional contact numbers for your veterinarian, yourself, or your emergency contacts; or tell us about changes in your pet’s care. You can also use TTP to request services. All requests are received and processed by our office.
Be sure to read and sign the policies and procedures form located in TTP. This will give you all the information about our services not found on this page.
We will choose the best primary and secondary dog walkers for your needs. Next, your dog walkers are linked to your TTP profile so we can always see who has cared for your pets. Your dog walkers receive a notification any time you make any changes to your profile, so they’ll know what’s going on with your pet – without you having to keep track of who knows what.
You’ll have an initial (completely complimentary) visit with our owner Nikki Musko, and your primary dog walker. During this meet-and-greet, we’ll let dog walker and pets meet each other so everyone is comfortable. You’ll have the opportunity to ask any questions, as well as show us any special needs your pet or home may have.
We’ll do a walk-through of your home so we can get familiar with the layout and learn where you keep everything you use to care for your pets. We want to see items such as pet food, toys (be sure to point out which toys are your pet’s favorites!), pooper scoopers, litter boxes, cat litter and dog poop disposal bags, cleaning supplies, and extra blankets and/or beds.
Also, to avoid potential panic situations, please show us your pet’s favorite hiding places!
We’ll also ask for detailed instructions about how you want your pets taken care of. We want to maintain your routine with your pets as much as possible. Maintaining their routine is vital to keeping your pets stress-free while you’re away. We’ll ask for information such as any health problems and/or medications required by your pets, emergency contact information (in case we can’t contact you), and gate/security codes to access your home.
After your consultation, Nikki will develop an individualized checklist for your pet that your dog walker must complete at the end of each visit to ensure everything your pet needs is done (such as medications or feeding lunch).
We also ask that you provide at least TWO copies of your house keys. One set is provided to your primary dog walker in order to make visits. The other set is kept secure in our office for backup walkers to use. Having an extra set of keys on hand helps us take better care of your pets in emergency and last-minute situations.
If you want us to pick up or return your keys after the initial consultation, there will be a charge of $15 per visit. If you choose not to keep keys on file, cancel or terminate service, or make alternate arrangements for your pet’s care, this fee is charged to cover our time and mileage costs.
Confirmation of Services
Once we’ve selected your dog walkers, you and your primary dog walker are emailed an approved confirmation, detailing the dates and times of service. This confirmation will also include contact information for your dog walker. Please look this confirmation over carefully and notify the office ASAP if there are any mistakes. We send a second confirmation three days before service begins and to give you an opportunity to notify us of any changes.
After your initial in-person meeting, payment in full of the total amount is required to hold your reservation. For overnight stay and at-home visit clients, we require payment in full at the start of your service. You will receive an email confirmation that will serve as your invoice. Your payment options include:
- Credit Card: For your convenience, we accept all major credit cards including MasterCard, Visa, Discover and American Express. You may securely input your credit card information into your client portal and we will charge your card automatically on the next Friday.
- Check: Please include a 5% check fee and make check payable to Nikki’s Collar Club LLC. You may leave the check for your pet sitter for pick up during your pet’s first visit.
Our weekly clients are billed weekly each Friday using one of the above payment methods. Let our office know your method of payment.
Frequently Asked Questions
Q: How long is my dog walked?
A: We have options for 20 minutes (most popular!), 30 minutes, 45 minutes, and 1 hour.
Q: How do I know you’re out walking my dog?
A: We use a dog walking company software (timetopet.com) that tracks every visit. It logs when your dog walker arrives at and leaves your house. Thanks to GPS, TTP can even tell us the exact route your dog walker took. Plus, you’ll receive a Daily Report Card (sent to your phone or email) at the end of every single visit.
Q: Do you walk pets in inclement weather?
A: It depends on the weather. If it’s just rain, we’ll walk. But if it’s stormy, icy, or otherwise unusually bad and/or unsafe, we’ll run out for a quick potty break, then spend the rest of the scheduled time playing inside. No matter what, your dog will get her scheduled time with our walkers.
Q: Can you do a test walk?
A: Yes! We agree – it’s important to know if our service will work for your family before you make a commitment. Just contact us by phone or email to purchase a single session.
Q: How many dogs do you walk at a time?
A: Just one – yours! (Unless your household includes multiple dogs, of course. But we only walk one household’s pets at a time.)
Q: Are you bonded and insured?
Q: How much notice do you require if I need to cancel an appointment?
- We need to receive your cancellation at least 24 hours in advance of your pet’s next visit date for a full refund. This includes change of service dates, change of service locations, early returns, or cancellations. You can request a cancellation by phone or email. For any changes in service or cancellations with less than 24 hours’ notice, you will be charged in full for those days’ visits.
Q. Why do you need my keys?
A: Our “Ready Key Program” is perfect for the busy pet owner. Sometimes your work or busy schedule means you need a last-minute walk. Participating in this program makes it easier for us to accept requests with short notice.
When enrolled in our Ready Key Program, we keep your keys on file for future visits. Your security is a priority for us: all keys are stored in a locking key safe in our office when not being used by one of our dog walkers to walk your dog. These keys are coded and do not have your name or address on them. You may request the return of your keys at any time.
Plus, if you’re ever locked out of your home, we’re much easier and cheaper to call than a locksmith!
Q: Can’t I just hide a key or leave you my garage door opener or code?
A: Due to liability and safety concerns, we cannot accept assignments with hidden keys as the primary form of home access. Garage door codes can be given as a secondary form of access. But, in the event the garage breaks, power goes out, the batteries go dead, or some other scenario prevents us from getting in, we still need to have access to your pets. If we can’t get to them, we can’t care for them – the safety and well-being of your pets comes first.
Q: Do you charge additional fees for weekends or holidays?
A: There are no additional charges on weekends. On the following holidays, $25.75 will be added to the fee:
Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day.
Q: How much advance notice must I give before making my reservation?
A: We take great pride in the flexibility of our pet sitters. Emergencies and last-minute trips are a part of life and we have a wonderful track record of successfully placing last-minute reservations (we really don’t like to tell you “no”!). However, the more notice you provide, the more likely your primary walker is going to be available. Even better? There are no additional fees for last-minute reservations.
Q: Who are your dog walkers?
A: Our dog walkers are career animal lovers. These are not people who are looking for a little extra money in addition to their day jobs – they do pet sitting and dog walking all day, every day.