Greater Cleveland’s #1 Pet Sitters (Cats, Dogs and more!) Who Treat Your Pets Like One of Our Own!
You have an itinerary. You bought plane tickets. You’ve made your packing list.
One thing you haven’t done to prepare for your vacation? Figured out who’s going to take care of your pets.
Oh, sure, you could ask your mother to pet-sit for you, but that would mean hearing her critique your design choices and how clean (or not) you keep your house. And you’d come home to food in the fridge and pantry that you’ll never eat because you “didn’t have any food in the house.”
You can’t ask a friend because they have pets, jobs, kids, and significant others, too, and they just don’t have the time.
And that college student you hired a few weeks ago when you had that work trip? You’re fairly certain she had a few friends over – based on the pizza boxes (among other things) you found in your trash.
You tried a boarding kennel, but your dog came home with kennel cough – despite the manager’s assurance that all dogs in the place were fully vaccinated. Not to mention, you’re not comfortable with the idea that if your dog has an accident in the kennel after hours, it doesn’t get cleaned up until morning.
It’s time to hire an in-home pet sitter. Your pet gets to stay in the comfort of your home, where his routine will stay (mostly) the same. You get to enjoy your vacation without worrying about her health, knowing that a true professional is handling his care – and doing a few other things for you while you’re gone, like bringing in the mail and checking to make sure lights are turned off, plants are watered, and doors are locked.
Why You Should Hire Our Pet Sitters:
- No blackout dates means you can call us 7 days a week, 365 days a year – including all major holidays.
- After every visit, you’ll receive a Daily Report Card (not just at the end of the week or month).
- Even our backups have backups – you’ll be assigned a primary sitter, a secondary sitter, and owner Nikki will jump in if needed.
- We flip the idea of “customer loyalty” on its head – it’s not about getting you to be loyal to us – it’s about showing we’re loyal to you by respecting the fact that we’re going into your home.
- When you contact us, you’ll get a response in 12 hours or less (usually much less) – no waiting around for days to see if a pet sitter is available.
What You Can Expect From Our Pet Sitting Services
Register to create an account in Time to Pet. This software streamlines the reservations process so booking a pet sitter isn’t more frustrating than finding a hotel. This program is secure – no worrying about the safety of your information – and accessible from any device that connects to the internet. You can even download the Time to Pet app to your phone or tablet so you can edit your pet’s information or make reservations on the go.
You’ll have your own profile in TTP so you can easily log in to update your pet’s information, add a new vet or additional and/or emergency contact numbers, or tell us about changes in your pet’s care. You can also use TTP to request services. All requests are received and processed by our office.
Be sure to read and sign the policies and procedures form located in TTP. This will give you all information about our services not found on this page.
We will choose the best primary and secondary pet sitter for your needs. Next, your pet sitters are linked to your TTP profile, so we can always see who has cared for your pets, and check with them first when you request service. Your pet sitters are emailed whenever you make any changes to your profile, so they’ll always know what’s going on with your pet – without you having to figure out exactly who knows what.
You’ll have an initial visit with Nikki Musko, our owner, and your primary pet sitter. During this meet-and-greet, we’ll let sitter and pets meet each other so everyone is comfortable. You’ll have the opportunity to ask any questions, as well as show us any special needs your pet or home may have.
We’ll do a walkthrough of your home so we can see where you keep pet food, toys (be sure to show us which toys are your pet’s favorites!), cleaning supplies, and anything else you use to care for your pets.
We’ll ask for detailed instructions on your pet’s daily routine and questions about how you want your pets cared for. Our goal is to maintain your routine with your pets as much as possible so your pets stay stress-free while you’re away. After your consultation, Nikki will develop an individualized checklist for your pet that your pet sitter must mark complete at the end of each visit to ensure services are done.
We also ask that your provide at least TWO copies of your house keys. One set is provided to your pet sitter in order to make visits. The other set is kept secure in our office for emergency situations. Having an extra set of keys on hand helps us take better care of your pets in emergency and last-minute situations.
Should you want us to pick up or return your keys after the initial consultation, there will be a charge of $15 per visit. We also offer the option of mailing your keys back to you. If you choose not to keep keys on file, cancel or terminate service, or make alternate arrangements for your pet’s care, this fee is charged to cover our time and mileage costs.
Confirmation of Services
Once we’ve selected your pet sitters, you and your pet sitter are emailed an approved confirmation, detailing the dates and times of service. This confirmation will also include contact information for your pet sitter. Look this over carefully and notify the office ASAP if there are any mistakes.
After your meet-and-greet, we require payment in full of the total amount due to hold your reservation.
For overnight stay and at-home visit clients, we require payment in full at the start of your service. You will receive an email confirmation that will serve as your invoice. Your payment options include:
- Credit Card: For your convenience, we accept all major credit cards including MasterCard, Visa, Discover and American Express. You may securely input your credit card information into your client portal and we will charge your card automatically on the next Friday.
- Check: Please include a 5% check fee and make check payable to Nikki’s Collar Club LLC. You may leave the check for your pet sitter for pick up during your pet’s first visit.
Our weekly clients are billed weekly each Friday using one of the above payment methods. Let our office know your method of payment.
Frequently Asked Questions
Q: How do I know your sitter is visiting my pets?
A: We use a software specially designed for pet sitting to track every visit. It logs when your pet sitter arrives at and leaves your house. Plus, you’ll receive a Daily Report Card at the end of every single visit that details things your sitter noticed, such as how much your pet ate and how many times they needed to potty.
Q: Are there a minimum number of visits per day required for vacation reservations?
A: Please note for vacation pet sitting assignments we provide a minimum of:
- 1 visit per day for cats. Please do not ask for “every other day” visits for cats; we do not feel comfortable leaving cats unattended for more than 24 hours in case of problems such as urgent health issues (UTI, etc) or your cat manages to lock herself in a closet (it’s happened before!).
- 2-4 visits per day for dogs. Please do not ask for less than 2 visits per day for dogs (unless 24/7 secure access to the outside is available for them).
Q: Do you walk pets in inclement weather?
A: It depends on the weather. If it’s just rain, we’ll walk. But if it’s stormy, icy, or otherwise unusually bad and/or unsafe, we’ll run out for a quick potty break, then spend the rest of the scheduled time playing inside. No matter what, your dog will get her scheduled time with our walkers.
Q: Are you bonded and insured?
Q: How much notice do you require if I need to cancel an appointment?
- We need to receive your cancellation at least 24 hours in advance of your pet’s next visit date for a full refund. This includes change of service dates, change of service locations, early returns, or cancellations. You can request a cancellation by phone or email. For any changes in service or cancellations with less than 24 hours’ notice, you will be charged in full for those days’ visits.
Q. Why do you need my keys?
A: Our “Ready Key Program” is perfect for the busy pet owner. Sometimes your work or busy schedule means you need a last-minute walk. Participating in this program makes it easier for us to accept requests with short notice.
When enrolled in our Ready Key Program, we keep your keys on file for future visits. Your security is a priority for us: all keys are stored in a locking key safe in our office when not being used by one of our dog walkers to walk your dog. These keys are coded and do not have your name or address on them. You may request the return of your keys at any time.
Plus, if you’re ever locked out of your home, we’re much easier and cheaper to call than a locksmith!
Q: Can’t I just hide a key or leave you my garage door opener or code?
A: Due to liability and safety concerns, we cannot accept assignments with hidden keys as the primary form of home access. Garage door codes can be given as a secondary form of access. But, in the event the garage breaks, power goes out, the batteries go dead, or some other scenario prevents us from getting in, we still need to have access to your pets. If we can’t get to them, we can’t care for them – the safety and well-being of your pets comes first.
Q: Do you charge additional fees for weekends or holidays?
A: There are no additional charges for weekends. On the following holidays, $25.75 will be added to the fee:
Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day.
Q: How much advance notice must I give before making my reservation?
A: We take great pride in the flexibility of our pet sitters. Emergencies and last-minute trips are a part of life and we have a wonderful track record of successfully placing last-minute reservations (we really don’t like to tell you “no”!). However, the more notice you provide, the more likely your primary walker is going to be available. Even better? There are no additional fees for last-minute reservations.
Q: What if I don’t make it back from my trip on time?
A: We respectfully require you to notify us upon your return. If we don’t hear from you, we will call you. If we still don’t hear from you, we continue our services until you return. The pets ALWAYS come first.