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Service Areas

Cleveland Ohio Dog Walking and Home Visits Service Area

At Nikki’s Collar Club, we get it.  There are dog lovers all across Northeast Ohio.  Many of whom need a helping hand with their fur babies.  That’s why we provide dog walking and other convenient services for everyone in the greater Cleveland area.

If you’re not sure if we service your location, give us a call.  We have our dog walkers ready at all times near your home!

As of now, we service the following cities, townships and counties:

Aquilla OH 44024
Aurora OH 44202
Avon OH 44011
Avon Lake OH 44012
Barberton OH 44203
Bay Village OH 44140
Beachwood OH 44122
Bedford OH 44146
Bedford Heights OH 44128, 44146
Berea OH 44017
Boston Heights OH 44236
Brady Lake OH 44211
Brecksville OH 44141
Broadview Heights OH 44147
Brooklyn OH 44144
Brooklyn Heights OH 44109, 44131
Brook Park OH 44142
Burton OH 44021
Cleveland Heights OH 44106, 44112, 44118, 44121
Chagrin Falls OH 44022, 44023
Chardon OH 44024
Clinton OH 44216
Cuyahoga Falls OH 44221, 44222, 44223
East Cleveland OH 44110, 44112, 44118
Eastlake OH 44095, 44097
Euclid OH 44117, 44123, 44132
Fairlawn OH 44334
Fairport OH 44077
Fairview Park OH 44126
Garfield Heights OH 44105, 44125, 44128
Garrettsville OH 44231
Grand River OH 44045
Green OH 44232
Hartville OH 44632
Highland Heights OH 44143
Hiram OH 44234
Hudson OH 44236, 44237
Hunting Valley OH 44022
Independence OH 44131
Kent OH 44240, 44242, 44243
Kirtland OH 44024, 44094
Kirtland Hills OH 44060, 44094
Lakeline OH 44095
Lakemore OH 44250
Lakewood OH 44107
Limaville OH 44640
Lyndhurst OH 44124
Macedonia OH 44056
Madison OH 44057
Mantua OH 44255
Maple Heights OH 44137
Mayfield Heights OH 44124, 44143
Mentor OH 44060, 44061
Mentor on the Lake OH 44060
Middleburg Heights OH 44130
Middlefield OH 44062
Mogadore OH 44260
Munroe Falls OH 44262
North Olmsted OH 44070
North Perry OH 44081
North Royalton OH 44133
North Randall OH 44128
Northfield OH 44067
Norton OH 44203
Painesville OH 44077
Parkman OH 44080
Parma OH 44129, 44130, 44131, 44133, 44134
Parma Heights OH 44130
Peninsula OH 44264
Pepper Pike OH 44122, 44124
Perry OH 44081
Ravenna OH 44266
Reminderville OH 44202
Richfield OH 44286
Richmond Heights OH 44143
Rocky River OH 44116
Seven Hills OH 44131
Shaker Heights OH 44118, 44120, 44122
Silver Lake OH 44224
Solon OH 44139
South Euclid OH 44118, 44121
South Russel OH
Stow OH 44224
Streetsboro OH 44241
Strongsville OH 44136, 44149
Sugar Bush Knolls OH 44240
Tallmadge OH 44278
Timberlake OH 44095
Twinsburg OH 44087
University Heights OH 44118, 44122
Waite Hill OH 44094
Warrensville Heights OH 44122, 44128
Westlake OH 44145
Wickliffe OH 44092
Willoughby OH 44094, 44095, 44096, 44097
Willoughby Hills OH 44092, 44094
Willowick OH 44092, 44094, 44095
Windham OH 44288
Cleveland Ohio
44101, 44102, 44103, 44104, 44105, 44106, 44107, 44108, 44109, 44110, 44111, 44112, 44113, 44114, 44115, 44116, 44117, 44118, 44119, 44120, 44121, 44122 44123, 44124, 44125, 44126, 44127, 44128, 44129, 44130, 44131, 44132, 44133, 44134, 44135, 44136, 44137, 44138, 44139, 44140, 44141, 44142, 44143, 44144 44145, 44146, 44147, 44149, 44181, 44188, 44190, 44191, 44192, 44193, 44194, 44195, 44197, 44198, 44199

What You Can Expect

Getting Started

Register to create an account in Time to Pet. This software streamlines the reservations process so that booking a dog walker isn’t more frustrating than morning rush traffic. This program is secure – no worrying about the safety of your information – and accessible from any device that connects to the internet.

You’ll have your own profile in TTP so you can easily log in to update your pet’s information; add new and/or additional contact numbers for your veterinarian, yourself, or your emergency contacts; or tell us about changes in your pet’s care. You can also use TTP to request services. All requests are received and processed by our office.

Be sure to read and sign the policies and procedures form located in TTP. This will give you all the information about our services not found on this page.

We will choose the best primary and secondary dog walkers for your needs. Next, your dog walkers are linked to your TTP profile so we can always see who has cared for your pets. Your dog walkers receive a notification any time you make any changes to your profile, so they’ll know what’s going on with your pet – without you having to keep track of who knows what.

Meet-and-Greet Visit

You’ll have an initial (completely complimentary) visit with our owner Nikki Musko, and your primary dog walker. During this meet-and-greet, we’ll let dog walker and pets meet each other so everyone is comfortable. You’ll have the opportunity to ask any questions, as well as show us any special needs your pet or home may have.

We’ll do a walk-through of your home so we can get familiar with the layout and learn where you keep everything you use to care for your pets. We want to see items such as pet food, toys (be sure to point out which toys are your pet’s favorites!), pooper scoopers, litter boxes, cat litter and dog poop disposal bags, cleaning supplies, and extra blankets and/or beds.

Also, to avoid potential panic situations, please show us your pet’s favorite hiding places!

We’ll also ask for detailed instructions about how you want your pets taken care of. We want to maintain your routine with your pets as much as possible. Maintaining their routine is vital to keeping your pets stress-free while you’re away. We’ll ask for information such as any health problems and/or medications required by your pets, emergency contact information (in case we can’t contact you), and gate/security codes to access your home.

After your consultation, Nikki will develop an individualized checklist for your pet that your dog walker must complete at the end of each visit to ensure everything your pet needs is done (such as medications or feeding lunch).

We also ask that you provide at least TWO copies of your house keys. One set is provided to your primary dog walker in order to make visits. The other set is kept secure in our office for backup walkers to use. Having an extra set of keys on hand helps us take better care of your pets in emergency and last-minute situations.

If you want us to pick up or return your keys after the initial consultation, there will be a charge of $15 per visit. If you choose not to keep keys on file, cancel or terminate service, or make alternate arrangements for your pet’s care, this fee is charged to cover our time and mileage costs.

Confirmation of Services

Once we’ve selected your dog walkers, you and your primary dog walker are emailed an approved confirmation, detailing the dates and times of service. This confirmation will also include contact information for your dog walker. Please look this confirmation over carefully and notify the office ASAP if there are any mistakes. We send a second confirmation three days before service begins and to give you an opportunity to notify us of any changes.

Payment Terms

After your initial in-person meeting, payment in full of the total amount is required to hold your reservation. For overnight stay and at-home visit clients, we require payment in full at the start of your service. You will receive an email confirmation that will serve as your invoice. Your payment options include:

  • Credit Card: For your convenience, we accept all major credit cards including MasterCard, Visa, Discover and American Express. You may securely input your credit card information into your client portal and we will charge your card automatically on the next Friday.
  • Check: Please include a 5% check fee and make check payable to Nikki’s Collar Club LLC. You may leave the check for your pet sitter for pick up during your pet’s first visit.

Please Note

Our weekly clients are billed weekly each Friday using one of the above payment methods. Let our office know your method of payment.

Frequently Asked Questions

Q: How long is my dog walked?

A: We have options for 20 minutes (most popular!), 30 minutes, 45 minutes, and 1 hour.

Q: How do I know you’re out walking my dog?

A: We use a dog walking company software (timetopet.com) that tracks every visit. It logs when your dog walker arrives at and leaves your house. Thanks to GPS, TTP can even tell us the exact route your dog walker took. Plus, you’ll receive a Daily Report Card (sent to your phone or email) at the end of every single visit.

Q: Do you walk pets in inclement weather?

A: It depends on the weather. If it’s just rain, we’ll walk. But if it’s stormy, icy, or otherwise unusually bad and/or unsafe, we’ll run out for a quick potty break, then spend the rest of the scheduled time playing inside. No matter what, your dog will get her scheduled time with our walkers.

Q: Can you do a test walk?

A: Yes! We agree – it’s important to know if our service will work for your family before you make a commitment. Just contact us by phone or email to purchase a single session.

Q: How many dogs do you walk at a time?

A: Just one – yours! (Unless your household includes multiple dogs, of course. But we only walk one household’s pets at a time.)

Q: Are you bonded and insured?

A: Yes.

Q: How much notice do you require if I need to cancel an appointment?

  1. We need to receive your cancellation at least 24 hours in advance of your pet’s next visit date for a full refund. This includes change of service dates, change of service locations, early returns, or cancellations. You can request a cancellation by phone or email. For any changes in service or cancellations with less than 24 hours’ notice, you will be charged in full for those days’ visits.

Q. Why do you need my keys?

A: Our “Ready Key Program” is perfect for the busy pet owner. Sometimes your work or busy schedule means you need a last-minute walk. Participating in this program makes it easier for us to accept requests with short notice.

When enrolled in our Ready Key Program, we keep your keys on file for future visits. Your security is a priority for us: all keys are stored in a locking key safe in our office when not being used by one of our dog walkers to walk your dog. These keys are coded and do not have your name or address on them. You may request the return of your keys at any time.

Plus, if you’re ever locked out of your home, we’re much easier and cheaper to call than a locksmith!

Q: Can’t I just hide a key or leave you my garage door opener or code?

A: Due to liability and safety concerns, we cannot accept assignments with hidden keys as the primary form of home access. Garage door codes can be given as a secondary form of access. But, in the event the garage breaks, power goes out, the batteries go dead, or some other scenario prevents us from getting in, we still need to have access to your pets. If we can’t get to them, we can’t care for them – the safety and well-being of your pets comes first.

Q: Do you charge additional fees for weekends or holidays?

A: There are no additional charges on weekends. On the following holidays, $25.75 will be added to the fee:

Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day.

Q: How much advance notice must I give before making my reservation?

A: We take great pride in the flexibility of our pet sitters. Emergencies and last-minute trips are a part of life and we have a wonderful track record of successfully placing last-minute reservations (we really don’t like to tell you “no”!). However, the more notice you provide, the more likely your primary walker is going to be available. Even better? There are no additional fees for last-minute reservations.

Q: Who are your dog walkers?

A: Our dog walkers are career animal lovers. These are not people who are looking for a little extra money in addition to their day jobs – they do pet sitting and dog walking all day, every day.

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